Change of mind

 

Should you wish to return an item that you’ve purchased, please email us at tan@tantime.net. You will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. The credit voucher can be used for online purchases only. Please be advised that the items must meet the following conditions before an online credit will be issued:

• You contact us within 14 days of receiving your order, citing your order number and intention to return the goods

• You return the product(s) within 7 days of contacting us

• Product(s) must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner

• Product(s) purchased as part of a set or a multi-item pack must be returned as a whole set

• Gifts with purchase and samples must also be returned if it is included in the original purchase.

• Items marked as “Clearance” are non-exchangeable and non-returnable

• Your returned goods must be accompanied by a official Return Authorization Form from us (obtained by contacting customer service)

Please include a note with your name and your Order Number for our reference. Please email us at tan@tantime.net with your courier tracking number/ID.

 

 

Incorrect or faulty goods

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Without limiting the foregoing, if an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:

• You contact us at tan@tantime.net within 14 days of receiving the item, citing your order number and identifying the defect

• You return the item within 7 days of contacting us. Items purchased as part of a kit, set or a multi-item pack must be returned as a whole set

We will send you a return label to use in order to return us the defective or incorrect item.

This policy does not apply to change-of-mind returns, or for reasons that the product doesn’t suit your skin tone or similar. If you change your mind about the product, please see our Change of Mind Returns Policy above.

Refunds will only be made to original payment method.

 

Missing items

In the rare instance that an item is missing from your order, please contact tan@tantime.net and we will arrange for a replacement for your missing item to be shipped out. In your email please include:

• Your full name

• Your order number

• A photo of your package and contents